On The Patience Of Bar Staff

The late Glyn Edwards as the pub landlord in ITV’s ‘Minder’.

I have never worked behind a bar. I suspect that if I had I would not be writing A Drinker’s History of London. I have drunk enough in public to wince at fragmentary memories of erratic behaviour that must have drawn the disdain of bar staff; and perhaps the most painful recollections are the ones where I made an arse of myself in places where I was a regular. But the staff in those establishments were never less than welcoming to me; in fact, I am fortunate enough to have encountered very little unpleasantness from anyone behind any bar anywhere. I think they take one look and identify me as a harmless oaf. However, the famous ‘barred’ list from the Half Moon in Herne Hill describes the essential qualities of troublesome punters with concise and admirable precision:

MICKEY TWO SUITS
VITRIOLIC QUEEN …OOHH IT’S NOT HOXTON
THE GLASWEGIAN
THE GINGER TWAT DRUNK
THAT BLONDE BITCH
CRAZY LINDA
ADAM THE DEAF GUY
STARING PERVERT

… and so on. One imagines that lists similar to this one sit behind the bar of every pub in Britain. Like those who work in the emergency services, bar staff are obliged to engage with the less appealing aspects of humanity; this must do something to you as a person. Bar staff themselves come in all flavours: friendly, taciturn, knowing, chaotic, self-absorbed, shouty, flirtatious, officious, hesitant, hostile – and, on just one occasion in my experience, drunk. Irascible landlords of legend include Norman Balon, proprietor of The Coaches And Horses in Soho, whose snarl of ‘You’re barred!’ became a media catchphrase and was turned into graphic art by the great Michael Heath. Last summer I encountered an interesting contemporary variant of the species when I went with a colleague to a pub in Smithfield: the landlord was inordinately proud of his COVID-19 one-way system, enforcing it with comic rigidity even when the pub was empty. At closing time I chose to leave the deserted bar by the ‘IN’ door and heard a furious and indignant cry follow me out into the street: ‘Wrong way!’ – to which I replied, with glee: ‘I KNOW!‘ But today I am concerned with the more urbane type of barkeep; more Gaston of ‘The French’ than Norman of ‘Norman’s’. Those imperturbable professionals who facilitate their patrons’ addictions and endure their conversations with neither stern disapproval or false bonhomie. These men and women are the quiet heroes of our drinking culture.

A souvenir of Seventies London: Tom Baker tells Jeffrey Bernard about a typical day and is photographed by the great Ken Griffiths in The French House with Gaston Berlemont behind the bar. Sunday Times Magazine, 1978. The type is small but is just about legible and I urge everyone to read it.

Fiction offers some well-observed examples. In Evelyn Waugh’s novella Work Suspended (published in 1943 and set in the period just before WW2) the narrator, Plant, is taken to a seedy club off Wimpole Street by ‘Atwater’, a man who recently ran over and killed Plant’s father. Before they enter, Atwater explains that he is known at the club as ‘Norton’.

The room into which he led me was entirely empty. It was at once bar, lounge, and dining room, but mostly bar, for which a kind of film-set had been erected, built far into the room, with oak rafters, a thatched roof, a wrought iron lantern and an inn-sign painted in mock heraldry with quartered bottles and tankards. 
‘Jim!’ Cried Atwater.
‘Sir.’ A head appeared above the bar. ‘Well, Mr Norton, we haven’t seen you for a long time. I was just having my bit of dinner.’
‘May I interrupt that important function and give my friend here something in the nature of a snorter’ – this was a new and greatly expanded version of Atwater the good scout. ‘Two of your specials, please, Jim.’ To me, ‘Jim’s specials are famous.’ To Jim, ’This is one of my best pals, Mr. Plant.’ To me, ‘There’s not much Jim doesn’t know about me.’ To Jim, ‘Where’s the gang?’
‘They don’t seem to come here like they did, Mr Norton. There’s not the money about.’
‘You’ve said it.’ Jim put two cocktails on the bar before us. ‘I presume, Jim, that since this is Mr Plant’s first time among us, in pursuance of the old Wimpole custom, these are on the house?’
Jim laughed rather anxiously. ‘Mr Norton likes his joke.’
‘Joke? Jim, you shame me before my friends. But never fear. I have found a rich backer; if we aren’t having this with you, you must have one with us.’ 
The barman poured himself something from a bottle which he kept for the purpose on a shelf below the bar, and said, ‘First today,’ as we toasted one another. Atwater said, ‘It’s one of the mysteries of the club what Jim keeps in that bottle of his.’ I knew; it was what every barman kept, cold tea, but I thought it would spoil Atwater’s treat if I told him.
Jim’s ‘special’ was strong and agreeable.

… and the pair proceed to spend the rest of the afternoon getting smashed. 

Another personal favourite of mine is Ambrose, the hotel barman who features in Alan Ayckbourn’s Private Fears In Public Places, and who has been co-opted as ‘best friend’ by the alcoholic Dan. This is how the pair are introduced, at the start of Scene Two: 

Dan: Very quiet today isn’t it Ambrose?
Ambrose: Very quiet, sir.
Dan: Why’s it so quiet? Do you know?
Ambrose: No idea sir. Tuesday, possibly. 
Dan: Oh yes. 
Ambrose: Always slow on Tuesday for some reason, this hotel.
Dan: Wonder why that is?
Ambrose: no idea, sir.
Dan: You’d think, Tuesday. People would be up and about by then. I mean, Monday. You can understand a Monday. 
Ambrose: Oh yes.
Dan: Being the day after Sunday, you know. I mean, Saturday night and all that. You’d expect that on Mondays. But Tuesday – I can’t think why – [slight pause.] Did you say it was Tuesday?

(Ayckbourn’s London-set play was turned into a film by, of all people, Alain Resnais, he of Last Year In Marienbad, to create an interesting Anglo-French, London-Parisian, cultural hybrid. Dare I say it evidences deeper emotions than the original play?)

Dan introduces his date to the hotel barman in Alain Resnais’s French language film of Alan Ayckbourn’s ‘Private Fears In Public Places’, 2007.

I think that the reason these two examples resonate with me is down to the uneasy feeling that I am that man: the man on the ‘civilian’ side of the bar, boring the likes of the exemplary, impassive Bernard (of ‘Le Tartin’ and ‘Manouche’) and others of his trade. I do not know – and do not want to know – what Bernard really thought of me, my friends, my dates. But, for all his good manners, I think I can guess. And I still wince at the elaborate courtesy of the Polish landlord of that pub in Waterloo, the one where I fell asleep after an afternoon of drinking with colleagues. I awoke at the start of the evening session, long abandoned by my companions, to feel the landlord gently patting me on the shoulder as he said, with evident concern, ‘You can’t sleep here.’ Even more tragic in recollection is the flirting; the hopeless, desperate attempts at banter with hordes of pretty barmaids in pubs in practically every postcode in London. Now, way too old to be a plausible flirt, I have been forced to retreat to a position of gnomic detachment: sitting alone at a corner table, ostentatiously reading a small-talk defying tome (Our Bones Are Scattered, Andrew Ward’s epic account of the Cawnpore massacres, remains the ultimate conversation-deterrent), I resist commonplace saloon-bar chat in case that nice girl who is collecting the empties says something and I immediately make an arse of myself yet again. Mind you, Christmas is coming up and – omicron variant notwithstanding – I fully expect to engage in festive drinking that could well result in preposterous and embarrassing loquacity on my part. You have been warned.

See also: An Evening With Harold Pinter
and: Wine Bar Nostalgia